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3 min read • Feb 19, 2025
Outbound marketing in Dynamics 365 Customer Insights Journeys ends on June 30, 2025!
If you haven’t switched to real-time marketing yet, now is the time to act! A smooth transition requires a clear strategy—waiting too long could lead to data gaps, inefficient processes, and missed opportunities.
Find out what this phase-out means and how to make the switch successfully.
Microsoft is investing heavily in AI-powered customer experience technologies that enable better personalization, seamless omnichannel communication, and more efficient processes. Modern alternatives like Customer Insights Journeys and Customer Service Workspace offer greater automation, improved workflows, and deeper integration into existing IT environments.
By phasing out outdated solutions, Microsoft can reallocate resources to more advanced CRM and customer experience technologies, ensuring businesses benefit from the latest innovations.
Technical support for Outbound Marketing will continue until June 30, 2025, and for Unified Service Desk until April 1, 2026. After these dates, bug fixes and security updates will no longer be provided. Companies should act early to evaluate suitable alternatives.
A successful migration involves transferring existing forms, email templates, and workflows to the new systems. Additionally, current automations should be reviewed and optimized. With the enhanced capabilities of the new solutions, early employee training is essential to ensure a smooth transition.
Strategic planning is crucial for an efficient switch. Businesses should assess which solution best fits their needs, how to structure data migration, and which workflows need adjustments or rebuilding. Proper preparation helps avoid operational disruptions and maximizes the benefits of new technologies.
Customer Service Workspace – smarter customer service
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