It’s finally here: An AI-powered contact center that speaks your customer’s language

3 min read • Jun 03, 2025

Customers don’t think in channels. Yet many contact centers still manage voice, chat, email, and social media in separate systems. The result? Delays, missed context, and lower satisfaction—for both teams and customers.

Let’s be honest: Traditional contact centers weren’t built for today’s expectations. Long wait times, disconnected systems, and overworked teams make it harder to provide the kind of service people deserve.
Now, that changes.

Built for today—and ready for tomorrow

Microsoft Dynamics 365 Contact Center brings AI, automation, and omnichannel capabilities together in a purpose-built platform—designed for how modern service teams operate. Whether you’re in finance, retail, hospitality, or healthcare, this solution enables your team to deliver support that’s faster, more personal, and ready to scale.

And this innovation is backed by proven industry leadership.

Microsoft was recently named a Leader in The Forrester Wave™: Customer Relationship Management, Q1 2025, highlighting its strength in delivering intelligent, connected customer experiences.

Dynamics 365 Contact Center is the result of that leadership, combining enterprise-grade AI with established CRM capabilities to enhance every interaction. From first contact to resolution, your teams are empowered to provide the kind of service today’s customers expect—and tomorrow’s loyalty depends on.

A contact center that works like your team does

This isn’t just another add-on. It’s a Copilot-first, AI-powered platform that integrates seamlessly with your CRM, communication channels, and Microsoft Dynamics 365 solutions.

Built to work hand in hand with Dynamics 365 Customer Service and the broader Microsoft ecosystem, the contact center becomes a key part of your end-to-end service strategy—not a standalone tool.

Key capabilities include:

Multilingual virtual agents that respond instantly —understanding customers in any language
Real-time Copilot assistance that helps agents with summaries, next steps, and relevant insights
One interface for all channels — voice, chat, email, SMS, and social media
Quick implementation with minimal-disruption — so you can go live fast
Industry-ready templates tailored for finance, hospitality, healthcare, and more

This platform grows with your business—whether you’re improving service quality, scaling globally, or entering new markets.

More than support—it’s about customer loyalty

Great service does more than solve problems. It builds relationships.

By offering consistent, personalized support across every channel, Dynamics 365 Contact Center helps you create memorable moments that build trust—and keep customers coming back.

Every well-handled interaction becomes a step toward lasting loyalty and stronger customer connections.

Why now? Because waiting means falling behind

As customer expectations continue to rise, so does the cost of falling short—missed opportunities, lower satisfaction, and higher churn. Traditional contact centers can’t solve that. But the right platform can.

With BE-terna and Microsoft Dynamics 365 Contact Center, you get a future-ready solution, proven technology leadership, and tailored implementation that fits your business.

Let’s simplify support. Empower your teams. And deliver the experience your customers deserve.

**CTA**